At Red Rock Surgery Center, we are committed to improving the quality of life for our patients, staff, and surgeons.
- Quality of Life for Our Patients: We provide cutting-edge treatments in a comfortable, private environment, offering access to minimally invasive technology and patient-focused care. This combination helps patients return to the activities they enjoy and perform regularly.
- Quality of Life for Our Staff: We foster an environment where staff are empowered to make a difference. Our team takes pride in our center, driving continuous improvement in the quality of care provided.
- Quality of Life for Our Surgeons: We provide surgeons with an efficient surgery center, stellar service, and advanced technology, enabling them to deliver enhanced outcomes for their patients. We value their input and supply the tools they need to achieve optimal results.
Values:
- We believe in “Quality of Life” for our customers, patients, staff, and surgeons.
- We believe in exceeding expectations for patients, staff, and surgeons.
- We are passionate about continuous improvement and being the best in our industry and Las Vegas.
- We believe in hard work and maintaining a healthy work-life balance.
Goals:
- Technology: Utilize leading technology for surgery and center operations.
- Communication: Enhance listening and communication to achieve our values.
- Reputation: Continually pursue ways to make patients, staff, and surgeons say, “I want to have my surgery at Red Rock,” or “I want to work at Red Rock.”
Employee Basic Foundation of Care:
- I reflect the best of myself through my attitude and performance, knowing I am always “on stage.”
- I respect the privacy, dignity, and confidentiality of patients, physicians, and staff.
- I greet customers immediately and give them my undivided attention.
- I address concerns promptly and directly with the appropriate team member.
- I commit to clear communication, including active listening.
- I always speak positively about our patients, surgeons, and staff.
- I assist and encourage our team to provide exceptional service by anticipating needs.
- I approach problems with a positive mindset and view them as opportunities.
- I remain current and competent in my profession.
- I remain flexible to change, based on mutual respect for the center and myself.